Privacy Policy

ajo89 ("we", "us", "our", "ajo89") operates the online entertainment platform accessible at ajo89.click. In providing our services to adult Malaysian users and to international visitors, we collect and process certain categories of personal data. This Privacy Policy sets out the details of that collection, the legal bases on which we rely, the purposes for which data is used, the circumstances under which it may be shared, and the rights available to you as a data subject.

ajo89 is committed to handling personal data responsibly. We do not sell user data to third parties for marketing purposes and we implement security measures proportionate to the sensitivity of the information we hold. Users in Malaysia should be aware that ajo89 operates under an international framework and that Malaysian data protection obligations under the Personal Data Protection Act 2010 (PDPA) may also apply to certain processing activities involving Malaysian residents.

The following terms are used throughout this Privacy Policy with the meanings assigned below. Defined terms appear with an initial capital letter wherever used.

ajo89 collects Personal Data through several distinct channels: account registration, ongoing platform use, payment processing, KYC verification, customer support interactions and automated technical mechanisms. The categories of data collected and their primary sources are described in the table below.

ajo89 does not knowingly collect Personal Data from individuals under the age of 21. If we become aware that data belonging to an underage person has been submitted, that data will be deleted and the associated account suspended.

ajo89 processes Personal Data for the following purposes. Each processing activity is limited to what is necessary to achieve the stated purpose.

• Account creation and management: To register, verify and maintain your ajo89 account, including age and identity verification as required for KYC compliance.
• Service delivery: To provide access to sports betting information, live casino content, instant games and payment processing in Malaysian Ringgit (MYR).
• Transaction processing: To facilitate deposits and withdrawals through Malaysian payment channels including Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX.
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, money laundering, multi-accounting and unauthorised access attempts.
• Responsible gambling compliance: To record and action self-exclusion requests, deposit limits, cooling-off periods and account restriction measures.
• Legal and regulatory obligations: To comply with applicable anti-money laundering requirements, international licensing conditions and data protection obligations.
• Customer support: To respond to account queries, disputes and responsible gambling assistance requests submitted through ajo89 support channels.
• Platform improvement: To analyse anonymised usage patterns and improve the navigation, performance and content structure of ajo89.

ajo89 relies on one or more of the following lawful bases when processing Personal Data, depending on the purpose and category of data involved:

• Contractual necessity: Processing required to perform the account agreement and deliver the services you have requested, including deposits, withdrawals and account management.
• Legal obligation: Processing necessary to comply with applicable anti-money laundering, fraud prevention or data protection legislation.
• Legitimate interests: Processing for fraud detection, platform security, analytics and responsible gambling programme administration, where those interests are not overridden by your fundamental rights.
• Consent: Processing for optional marketing communications or non-essential cookies, where you have provided a clear, freely given and withdrawable consent. You may withdraw consent at any time by adjusting your account preferences or contacting support.

ajo89 does not sell, rent or trade Personal Data to third parties for commercial marketing purposes. Personal Data may be shared in the following limited circumstances:

• Payment processors and banking partners: Financial Data is shared with payment service providers operating Malaysian payment rails, including banks and e-wallet operators, solely to process your authorised transactions.
• Identity verification providers: Identity and document data submitted during KYC is shared with specialist verification partners engaged to confirm age and identity on behalf of ajo89.
• Analytics and platform operations: Anonymised or pseudonymised Technical and Usage Data may be processed by analytics service providers under data processing agreements that restrict secondary use.
• Legal and regulatory disclosure: ajo89 may be required to disclose Personal Data to law enforcement agencies, regulatory authorities or court orders where legally compelled to do so.
• Business transfers: In the event of a merger, acquisition or asset sale involving ajo89, Personal Data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

Where Personal Data is transferred to processors outside Malaysia, ajo89 takes reasonable steps to ensure that appropriate safeguards are in place, including contractual clauses that impose data protection standards on the receiving party.

ajo89 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Certain categories of data may be retained for longer periods where a legal dispute, regulatory investigation or contractual obligation requires it.

ajo89 uses cookies and similar tracking technologies to support platform functionality, maintain session security and improve user experience. The categories of cookies deployed are as follows:

• Strictly necessary cookies: Essential for account login, session management and platform security. These cannot be disabled without impairing core functionality.
• Functional cookies: Used to remember language preferences, interface settings and other personalisation choices made during your session.
• Analytics cookies: Used to collect anonymised information about how users interact with ajo89, helping us identify navigation issues and improve content layout. These cookies do not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity, bot access and unauthorised account access attempts.

You may manage non-essential cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the ajo89 platform, including account login and transaction functions. ajo89 does not deploy third-party advertising or behavioural targeting cookies.

Depending on your country of residence and applicable data protection law, you may have the following rights in relation to the Personal Data ajo89 holds about you. Requests should be directed to the support email address listed in Section 12 of this policy.

• Right of access: You may request confirmation of whether ajo89 processes your Personal Data and, if so, a copy of the data held.
• Right to rectification: You may request correction of inaccurate or incomplete Personal Data associated with your account.
• Right to erasure: You may request deletion of your Personal Data where continued processing is no longer necessary, subject to legal and regulatory retention requirements that may prevent immediate deletion.
• Right to restrict processing: You may request that ajo89 temporarily suspend processing of your Personal Data in certain circumstances, such as while an accuracy dispute is being resolved.
• Right to data portability: Where processing is based on consent or contract, you may request that Personal Data be provided to you in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing activities conducted under the legitimate interests basis where those interests are not overridden by compelling necessity.

ajo89 implements technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include, but are not limited to:

• Encrypted data transmission using industry-standard protocols for all account and payment interactions.
• Access controls limiting Personal Data access to authorised personnel with a specific operational need.
• Regular security monitoring and intrusion detection systems to identify and respond to potential breaches.
• Segregated storage of financial and identity data to reduce the scope of any single data compromise event.
• Contractual obligations on all Data Processors requiring them to implement equivalent security standards.

Despite these measures, no digital transmission or storage system is entirely immune from breach. Users are encouraged to protect their own account security by selecting a strong, unique password, enabling any available two-factor authentication features, and reporting any suspected unauthorised access to ajo89 support immediately.

ajo89 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or platform services. Where amendments are material, ajo89 will notify registered users through a platform notice, email communication or by revising the effective date shown at the top of this document.

Continued use of the ajo89 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a revised policy, you must discontinue use of the platform and request account closure through support. The English version of this Privacy Policy is the governing version in all circumstances.

If you have questions about this Privacy Policy, wish to exercise a data subject right, or need to report a privacy concern, please contact the ajo89 data protection team through the channel below. All inquiries will be acknowledged and assessed in accordance with the applicable response timeframes.

For responsible gambling-related queries, please see the Responsible Gambling page. For platform usage rules, please review the Terms & Conditions.